Your happiness with the service and products is very important to us.
If for any reason you are ever dissatisfied with your order, please contact us via email or telephone.
For a replacement order or a refund, please contact us with your order number and a description of the problem. For most issues we can arrange for your order to be remade at no further charge or if a change to the original is needed, we will issue you with a credit and guide you through making the amendment and placing the new order.
To ensure quality and so that we can inspect the defective order, we may ask that you return it to us or to provide a few photographs illustrating the defect, prior to receiving credits or refunds.
We deliver by Royal Mail and when your item is ready to be shipped you will receive an email and delivery will take 3-5 working days.